EU RETURN/WITHDRAWL POLICY

Right of Withdrawal Policy

Last Updated: March 30, 2026

If you are a consumer residing in the European Union or the European Economic Area (EEA), you have the right to withdraw from this contract within 14 days without giving any reason.

1. Right of Withdrawal

The withdrawal period will expire after 14 days from the day:

  • For goods: On which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

  • For multiple goods in one order: On which you acquire physical possession of the last good.

2. How to Exercise Your Right

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You may do so by contacting:

  • Company Name: SOUL HUGS BY JO

  • Address: 54-840 Cahill Dr W, Ottawa, Ontario K1V 9K5, Canada

  • Email: soulhugsbyjo@gmail.com

  • Phone: 6479553578

You may use the attached Model Withdrawal Form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Note on Goods: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

4. Return of Goods

You shall send back the goods or hand them over to us at the address listed above without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

  • Costs of Return: You will have to bear the direct cost of returning the goods.

  • Liability: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to the following types of contracts:

  • The supply of goods made to the consumer’s specifications or clearly personalized.

  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.